Google Workspace to Proton Migration Guide (2026)

Organizations considering a transition from Google Workspace to Proton face both technical migration challenges and strategic decisions about privacy, features, and operational workflows. This guide provides practical implementation steps, realistic timelines, and solutions to common migration issues based on currently published platform capabilities.

For a broader strategy beyond mailbox migration, pair this with the De-Google Your Business Guide.

Migration Overview

Moving from Google Workspace to Proton represents more than a simple email platform change—it reflects a fundamental shift in data privacy philosophy. Google Workspace offers extensive collaboration features with data accessible to the provider, while Proton implements end-to-end encryption preventing even Proton from accessing organizational content.

What Transfers Successfully:

• Email messages and attachments (up to 25MB per attachment in Proton)
• Contacts with standard fields (name, email, phone, address)
• Calendar events and scheduling information
• Custom domain email addresses through DNS configuration

What Requires Alternative Solutions:

• Google Drive documents (migrate to Proton Drive or export as files)
• Google Docs/Sheets/Slides (convert to compatible formats)
• Third-party integrations (evaluate Proton compatibility)
• Shared mailboxes (implement alternative access patterns)
• Gmail-specific automation and filters (recreate in Proton)

Realistic Timeline Expectations:

• Small organization (10-25 users): 2-4 weeks including planning
• Medium organization (25-100 users): 4-8 weeks with phased approach
• Large organization (100+ users): 8-12 weeks with pilot testing

Pre-Migration Planning

Assess Current Environment

Begin with a comprehensive audit of your Google Workspace deployment to identify migration scope and potential challenges.

Email Volume Assessment:

1. Document total mailbox sizes per user through Google Admin console
2. Identify users with mailboxes exceeding 100GB requiring extended migration time
3. Calculate total organizational email volume for bandwidth planning
4. Review attachment sizes—Proton limits incoming attachments to 50MB and outgoing to 25MB

Feature Dependency Analysis:

1. List third-party applications integrated with Gmail (CRM, ticketing, automation)
2. Document shared mailboxes and distribution lists requiring alternative implementation
3. Identify automated workflows dependent on Gmail-specific features
4. Review calendar integrations with external scheduling systems

Storage Planning: Proton Business Suite provides 1TB per user shared between email and drive storage. Organizations with users maintaining extensive Gmail archives plus Google Drive files should verify adequate capacity.

Proton Plan Selection:

• Mail Essentials ($6.99/user/month): 15GB storage, 10 email addresses, basic features
• Mail Professional ($9.99/user/month): 50GB storage, 15 email addresses, workspace branding
• Business Suite ($12.99/user/month): 1TB storage, full feature set including Drive, Pass, VPN

Most organizations migrating from Google Workspace select Business Suite for comparable storage capacity and integrated productivity tools.

Establish Migration Team and Timeline

Core Team Roles:

• Project Lead: Overall migration coordination and stakeholder communication
• Technical Lead: Migration execution, DNS configuration, troubleshooting
• Department Representatives: User training, feedback collection, adoption support
• Executive Sponsor: Budget approval, organizational communication, escalation authority

Recommended Timeline Structure:

Weeks 1-2: Planning Phase

• Complete environment assessment
• Select Proton plan and purchase licenses
• Identify pilot user group (5-10 representative users)
• Develop communication plan for organization

Weeks 3-4: Pilot Migration

• Execute pilot user migrations
• Test email delivery and functionality
• Gather pilot user feedback
• Refine migration procedures based on lessons learned

Weeks 5-8: Phased Organizational Migration

• Migrate users in departmental groups (10-20 users per week)
• Provide training sessions for each migration group
• Monitor for issues and provide immediate support
• Maintain Google Workspace access during transition period

Weeks 9-10: Validation and Optimization

• Verify all users successfully migrated
• Confirm DNS configuration and email delivery
• Implement organizational policies and security settings
• Decommission Google Workspace accounts

Communicate with Stakeholders

Effective communication prevents confusion and builds support for the migration.

Initial Announcement (4-6 weeks before migration): Explain the decision to migrate, emphasizing privacy benefits, security improvements, and organizational commitment to data protection. Address expected timeline, training availability, and support resources.

User Preparation Guide (2 weeks before migration): Provide specific instructions for users to prepare: clean up unnecessary emails, document important filters and labels, export any Google Drive files they want to preserve, and update personal contact information with new email addresses.

Migration Day Communication: Send detailed instructions for accessing Proton accounts, configuring mobile devices, and requesting support. Include FAQ addressing common concerns about feature differences and workflow changes.

Post-Migration Follow-up: Schedule check-ins at 1 week, 2 weeks, and 1 month after migration to address ongoing questions and gather feedback for process improvements.

Migration Methods

Method 1: Proton Easy Switch (Recommended)

Proton's Easy Switch tool provides the most straightforward migration path for most organizations, offering automated transfer of emails, contacts, and calendars.

Requirements:

• Paid Proton plan (Plus, Professional, or Business Suite)
• Google account credentials with appropriate permissions
• Stable internet connection for duration of import

Step-by-Step Process:

1. Access Easy Switch:

   • Log into Proton Mail web interface
   • Navigate to Settings → All settings → Import via Easy Switch
   • Click "Start import"

2. Authenticate Google Account:

   • Select "Google" as source provider
   • Enter Gmail address and password
   • Grant Proton permission to access emails, contacts, and calendars
   • Note: Proton deletes login credentials immediately after import completion

3. Configure Import Settings:

   • Select data types to import: Emails, Contacts, Calendars
   • Choose time range (all emails or specific date range)
   • Review folder and label mapping
   • Confirm import settings

4. Monitor Import Progress:

   • Import runs in background (1-7 days depending on volume)
   • Receive email notification upon completion
   • Review import summary for any errors or warnings

Easy Switch Capabilities:

• Imports all emails from Inbox, Sent, Starred, Important, and All Mail folders
• Transfers Gmail labels as Proton labels (flattens hierarchical structures)
• Migrates contacts with standard fields
• Imports calendar events with dates, times, and descriptions
• Operates server-side without consuming local bandwidth

Easy Switch Limitations:

• Does not transfer email filters, signatures, or forwarding rules
• Flattens nested Gmail label hierarchies into single-level labels
• Cannot migrate Google Drive files (only email attachments)
• Does not preserve Gmail conversation threading exactly
• Limited to paid Proton accounts only

Handling Label Structure Changes:

Gmail's hierarchical labels (Projects → Active → Client A) import as flat labels (Projects-Active-Client A). Organizations with complex label systems should plan for manual reorganization:

1. Create folder structure in Proton Mail matching desired hierarchy
2. Move emails from imported labels into appropriate folders
3. Apply new labels as needed for organization
4. Budget 2-4 hours for users with extensive label systems

Method 2: IMAP Migration Using Proton Bridge

For organizations requiring granular control or migrating selected emails rather than complete mailboxes, IMAP-based migration provides flexibility at the cost of increased complexity.

Requirements:

• Paid Proton plan with Bridge access
• Proton Bridge application installed on Windows, macOS, or Linux
• IMAP enabled in source Gmail account
• Email client supporting IMAP (Thunderbird, Outlook, Apple Mail)

Step-by-Step Process:

1. Enable Gmail IMAP Access:

   • Log into Gmail web interface
   • Navigate to Settings → Forwarding and POP/IMAP
   • Select "Enable IMAP"
   • Save changes

2. Install and Configure Proton Bridge:

   • Download Proton Bridge from proton.me/bridge
   • Install application on local computer
   • Launch Bridge and sign in with Proton credentials
   • Note the IMAP server address and port provided by Bridge

3. Configure Email Client:

   • Add both Gmail and Proton accounts to email client
   • Gmail: Use standard Gmail IMAP settings (imap.gmail.com, port 993)
   • Proton: Use Bridge-provided IMAP settings (typically 127.0.0.1, port 1143)
   • Verify both accounts connect successfully

4. Transfer Emails:

   • Select emails or folders to migrate in email client
   • Drag and drop from Gmail folders to Proton folders
   • Monitor transfer progress and verify completion
   • Check for any error messages or failed transfers

IMAP Migration Advantages:

• Selective migration of specific folders or date ranges
• Greater control over folder structure and organization
• Ability to preview and verify emails before final migration
• Works with free Proton accounts (though Bridge requires paid plan)

IMAP Migration Limitations:

• Bandwidth limited by internet connection speed (typically slower than Easy Switch)
• Google rate limits: 2,500MB daily downloads, 500MB daily uploads
• Large mailboxes may require weeks to complete
• Labels may not transfer reliably or preserve hierarchy
• Requires technical knowledge to configure properly
• Must keep computer running during entire migration process

Bandwidth Management:

For large migrations, implement these strategies to avoid rate limiting:

• Migrate during off-peak hours (evenings, weekends)
• Space migrations across multiple days
• Migrate highest-priority emails first
• Keep only one IMAP client connected per account

Method 3: Third-Party Migration Tools

Professional migration platforms offer advanced features for complex migrations, particularly beneficial for large organizations or those with specific requirements.

Available Tools:

• Aryson Google Workspace Migration Tool
• Cigati G Suite Backup Tool
• SysInfo Gmail Backup Tool
• CloudMigrator365

Typical Features:

• Bulk migration of multiple users simultaneously
• Advanced filtering by date, sender, folder, or keywords
• Preservation of folder structures and metadata
• Detailed migration reports and error logging
• Incremental migration supporting phased approaches
• Automated retry for failed transfers

Implementation Considerations:

Advantages:

• Optimized specifically for Gmail-to-Proton migrations
• Handles large-scale migrations more efficiently than manual methods
• Provides detailed reporting for validation and compliance
• Reduces manual configuration complexity

Disadvantages:

• Additional licensing costs (typically $50-200 per user)
• Requires granting third-party access to email accounts
• Dependency on vendor security practices and business continuity
• May require technical support from vendor

Vendor Selection Criteria:

1. Verify security certifications (SOC 2, ISO 27001)
2. Review privacy policy and data handling practices
3. Confirm support for Gmail-to-Proton migration specifically
4. Check customer reviews and case studies
5. Test with trial version before purchasing full licenses

Method 4: Gmail Auto-Forwarding (Transition Bridge)

Auto-forwarding provides a temporary solution ensuring no emails are lost during gradual migration, though it cannot serve as a complete migration method.

Setup Process:

1. Configure Auto-Forwarding in Proton:

   • Log into Proton Mail web interface
   • Navigate to Settings → All settings → Import via Easy Switch
   • Click "Set up auto-forwarding from Gmail"
   • Authenticate Gmail account
   • Confirm forwarding activation

2. Verify Forwarding Operation:

   • Send test email to Gmail address
   • Confirm delivery to Proton inbox
   • Check forwarding rule in Gmail settings

Auto-Forwarding Use Cases:

• Transition period while users adapt to Proton
• Ensuring no messages lost during phased migration
• Temporary backup while validating migration success
• Gradual address change communication to contacts

Important Limitations:

• Only forwards new incoming messages (does not migrate existing archive)
• Forwarded messages lose end-to-end encryption status
• Creates ongoing dependency on Gmail account
• Should be disabled after migration completes
• Not suitable as sole migration method

Recommended Duration: Maintain auto-forwarding for 30-60 days after migration completion, then disable to complete transition and eliminate Gmail dependency.

Technical Implementation Steps

Configure Custom Domain Email

Organizations maintaining existing email addresses must configure DNS records directing email delivery to Proton's servers.

Prerequisites:

• Access to domain registrar or DNS hosting provider
• Administrative access to Proton organization account
• Understanding of DNS record types and TTL settings

Step-by-Step Domain Configuration:

1. Add Domain to Proton:

   • Log into Proton web interface as administrator
   • Navigate to Settings → All settings → Proton Mail → Domain names
   • Click "Add domain"
   • Enter domain name (example.com)
   • Click "Add domain"

2. Verify Domain Ownership:

   • Proton provides verification TXT record
   • Log into domain registrar DNS management
   • Create new TXT record:
     • Name: @ (or leave blank for root domain)
     • Type: TXT
     • Value: [verification code provided by Proton]
     • TTL: 300 seconds (5 minutes)
   • Save DNS record
   • Return to Proton and click "Verify domain"
   • Wait for verification (typically 5-30 minutes)

3. Configure MX Records:

   • After verification, Proton provides MX record values
   • Create two MX records in DNS:
     • Priority 10: mail.protonmail.ch
     • Priority 20: mailsec.protonmail.ch
   • Set TTL to 300 seconds for faster propagation
   • Remove or disable existing MX records pointing to Google

4. Configure SPF Record:

   • Create or update SPF TXT record:
     • Name: @ (or leave blank)
     • Type: TXT
     • Value: v=spf1 include:_spf.protonmail.ch ~all
     • TTL: 3600 seconds (1 hour)

5. Configure DKIM:

   • Proton provides DKIM record values (three CNAME records)
   • Create each CNAME record as specified
   • Verify DKIM activation in Proton settings

6. Configure DMARC:

   • Create DMARC TXT record:
     • Name: _dmarc
     • Type: TXT
     • Value: v=DMARC1; p=quarantine; rua=mailto:dmarc@yourdomain.com
     • TTL: 3600 seconds

DNS Propagation Timeline:

• Initial propagation: 1-4 hours
• Full global propagation: 24-48 hours
• Monitor email delivery during propagation period
• Maintain Google Workspace MX records until Proton fully operational

Validation Steps:

1. Send test email from external address to your domain
2. Verify delivery to Proton inbox
3. Check email headers for proper SPF, DKIM, DMARC authentication
4. Test email sending from Proton to external addresses
5. Verify external recipients receive emails without spam flags

Create User Accounts

Bulk User Creation Process:

1. Prepare User List:

   • Create spreadsheet with columns: Name, Email Address, Department
   • Verify email addresses match desired format
   • Confirm no duplicate addresses

2. Create Accounts in Proton:

   • Log into Proton admin panel
   • Navigate to Users section
   • Click "Add user" or "Import users" for bulk creation
   • Upload CSV file or enter user details manually
   • Assign appropriate plan tier to each user

3. Configure User Settings:

   • Set default storage quotas
   • Enable two-factor authentication requirements
   • Configure password complexity policies
   • Assign users to organizational units or groups

4. Distribute Credentials:

   • Generate temporary passwords for initial login
   • Send welcome emails with login instructions
   • Require password change on first login
   • Provide instructions for setting up recovery methods

Configure Security Settings

Organizational Security Policies:

1. Password Requirements:

   • Navigate to Settings → Organization → Security
   • Enable password complexity requirements
   • Set minimum password length (recommend 12+ characters)
   • Require password changes every 90 days (if needed for compliance)

2. Two-Factor Authentication:

   • Require 2FA for all users or specific groups
   • Support TOTP authenticator apps
   • Provide backup codes for account recovery
   • Document 2FA setup process for users

3. Account Recovery:

   • Require users to set recovery email addresses
   • Encourage recovery phrase creation and secure storage
   • Document recovery procedures for administrators
   • Test recovery process with pilot users

4. Session Management:

   • Configure session timeout periods
   • Enable automatic logout on device inactivity
   • Review active sessions regularly
   • Revoke sessions for departed employees immediately

Data Protection Settings:

1. Email Retention:

   • Configure automatic email deletion policies if required
   • Set retention periods for compliance requirements
   • Document retention policies for users

2. External Sharing:

   • Configure policies for password-protected emails
   • Set default expiration times for sensitive messages
   • Train users on secure sharing practices

3. Mobile Device Management:

   • Configure mobile access policies
   • Require device encryption for mobile access
   • Enable remote wipe capability for lost devices

Set Up Email Clients and Mobile Devices

Desktop Email Client Configuration (Using Proton Bridge):

1. Install Proton Bridge:

   • Download from proton.me/bridge
   • Install on user computers (Windows, macOS, Linux)
   • Launch Bridge and sign in with user credentials

2. Configure Email Client:

   • Open Outlook, Thunderbird, or Apple Mail
   • Add new email account
   • Use Bridge-provided IMAP/SMTP settings:
     • IMAP Server: 127.0.0.1, Port: 1143
     • SMTP Server: 127.0.0.1, Port: 1025
     • Username: Proton email address
     • Password: Bridge-generated password (not Proton account password)
   • Verify connection and email synchronization

Mobile Device Configuration:

1. iOS Setup:

   • Install Proton Mail app from App Store
   • Launch app and sign in with Proton credentials
   • Enable notifications for new emails
   • Configure swipe actions and display preferences

2. Android Setup:

   • Install Proton Mail app from Google Play Store
   • Launch app and sign in with Proton credentials
   • Grant necessary permissions for notifications
   • Configure app settings and preferences

Calendar and Contacts Sync:

• Proton Calendar app available for iOS and Android
• Contacts sync through Proton Contacts app
• Calendar integration with native device calendars (limited)
• Consider Proton Calendar web interface for full functionality

Post-Migration Tasks

Validate Migration Success

Email Verification Checklist:

• All emails successfully imported (compare message counts)
• Attachments intact and accessible
• Folder structure acceptable to users
• Sent mail history preserved
• Contacts imported with complete information
• Calendar events displaying correctly with proper times

Functionality Testing:

• Send emails to external addresses (Gmail, Outlook, etc.)
• Receive emails from external addresses
• Test attachment sending and receiving
• Verify spam filtering effectiveness
• Confirm calendar sharing with team members
• Test mobile app functionality

User Acceptance Validation:

• Survey users about migration experience
• Collect feedback on missing features or issues
• Document workarounds for feature gaps
• Provide additional training as needed

Update External Services

Email Address Updates:

1. Update email addresses in all business systems:

   • CRM platforms (Salesforce, HubSpot, etc.)
   • Accounting software (QuickBooks, Xero, etc.)
   • Project management tools (Asana, Monday, etc.)
   • Communication platforms (Slack, Microsoft Teams, etc.)

2. Update email addresses on external accounts:

   • Banking and financial services
   • Vendor and supplier accounts
   • Professional associations and memberships
   • Domain registrars and hosting providers

3. Notify business contacts:

   • Send announcement to customer email lists
   • Update email signatures with new addresses
   • Update website contact information
   • Update business cards and marketing materials

Integration Reconfiguration:

• Identify integrations that connected to Gmail
• Evaluate Proton compatibility for each integration
• Implement alternative solutions where direct integration unavailable
• Test all critical integrations thoroughly

Implement Organizational Policies

Email Usage Guidelines:

• Document acceptable use policies for Proton Mail
• Provide guidance on password-protected emails for sensitive content
• Establish procedures for external file sharing through Proton Drive
• Create templates for common business communications

Security Best Practices:

• Train users on recognizing phishing attempts
• Establish procedures for reporting suspicious emails
• Document incident response procedures
• Schedule regular security awareness training

Compliance Documentation:

• Document data retention policies
• Create procedures for legal hold requests
• Establish audit trail requirements
• Maintain records of security configurations

Decommission Google Workspace

Before Canceling Google Workspace:

1. Verify all critical data migrated successfully
2. Export any remaining Google Drive files
3. Download Google Workspace audit logs for records
4. Document final user list and access permissions
5. Capture any integration configurations for reference

Google Workspace Cancellation Process:

1. Navigate to Google Admin console
2. Go to Billing → Subscriptions
3. Select Google Workspace subscription
4. Click "Cancel subscription"
5. Follow prompts to confirm cancellation
6. Download final invoices and billing records

Post-Cancellation Timeline:

• Google maintains data for 20 days after cancellation
• Download any remaining data within this window
• Verify no automatic renewals or charges
• Confirm domain MX records no longer point to Google

Recommended Waiting Period: Maintain Google Workspace for 30-60 days after migration completion to ensure no data loss and all systems functioning properly with Proton. This provides safety net for recovering any missed data or addressing unexpected issues.

Common Challenges and Solutions

Challenge 1: Large Mailbox Migration Times

Problem: Users with 50GB+ mailboxes experience migration times exceeding one week, creating extended transition periods.

Solutions:

1. Prioritize Recent Emails: Migrate last 2-3 years of email first, archive older messages separately
2. Staged Migration: Move emails in batches (e.g., by year) over multiple weeks
3. Selective Migration: Identify and migrate only business-critical emails, archive remainder
4. Overnight Transfers: Schedule migrations during off-peak hours for better bandwidth
5. Increase Bandwidth: Temporarily upgrade internet connection for migration period

Prevention:

• Identify large mailboxes during planning phase
• Begin large mailbox migrations earlier than smaller ones
• Set realistic timeline expectations with affected users

Challenge 2: Label and Folder Structure Loss

Problem: Gmail's hierarchical labels flatten into single-level labels in Proton, disrupting organizational systems users developed over years.

Solutions:

1. Accept Flat Structure: Rename labels for clarity but maintain flat organization
2. Recreate Hierarchy: Manually create folder structure and move emails (time-intensive)
3. Hybrid Approach: Use folders for major categories, labels for subcategories
4. Search-Based Organization: Train users to rely on search rather than folders

Prevention:

• Document label structures before migration
• Prepare users for organizational changes
• Provide training on Proton's folder and label system
• Consider simplified organization scheme for fresh start

Challenge 3: Missing Third-Party Integrations

Problem: Automated workflows and integrations with Gmail stop functioning after migration to Proton.

Solutions:

1. Email Forwarding: Forward specific emails to services maintaining integration
2. API Alternatives: Use Proton Bridge with custom scripts for automation
3. Alternative Tools: Replace integrated services with Proton-compatible alternatives
4. Manual Processes: Accept manual workflows for non-critical integrations

Prevention:

• Inventory all Gmail integrations before migration
• Research Proton compatibility for each integration
• Develop contingency plans for critical integrations
• Test alternatives during pilot phase

Challenge 4: Shared Mailbox Absence

Problem: Proton does not support shared mailboxes (support@company.com accessed by multiple users), disrupting team workflows.

Solutions:

1. Forwarding Rules: Forward shared address emails to individual team members
2. Shared Credentials: Share account credentials among team (less secure)
3. Email Aliases: Create aliases forwarding to primary team member
4. Ticketing System: Implement dedicated support ticket system instead

Prevention:

• Identify shared mailboxes during planning
• Develop alternative workflows before migration
• Train teams on new procedures
• Consider third-party ticketing tools if needed

Challenge 5: Calendar Integration Limitations

Problem: Proton Calendar has limited integration with external scheduling tools and video conferencing platforms compared to Google Calendar.

Solutions:

1. Zoom Integration: Use Proton Calendar's built-in Zoom integration
2. Manual Links: Add video conferencing links manually to calendar events
3. External Calendars: Maintain separate calendars for specific integrations
4. ICS Files: Share calendar availability through ICS file exports

Prevention:

• Evaluate calendar integration requirements before migration
• Test calendar workflows during pilot phase
• Provide training on Proton Calendar capabilities
• Set realistic expectations about feature differences

Challenge 6: Mobile App Feature Differences

Problem: Proton mobile apps lack some convenience features available in Gmail apps (smart replies, automatic categorization, etc.).

Solutions:

1. Desktop Workflows: Handle complex email tasks on desktop when possible
2. Feature Adaptation: Train users on available Proton mobile features
3. Keyboard Shortcuts: Teach efficiency techniques for mobile email management
4. Expectation Setting: Emphasize privacy benefits over convenience features

Prevention:

• Include mobile app testing in pilot phase
• Provide mobile-specific training materials
• Document feature differences clearly
• Emphasize security advantages of simpler mobile app

Challenge 7: Search Functionality Limitations

Problem: Proton's email search cannot search encrypted subject lines by default, limiting search effectiveness compared to Gmail.

Solutions:

1. Detailed Body Content: Include searchable keywords in email bodies
2. Consistent Labeling: Use labels systematically for categorization
3. Folder Organization: Organize emails into specific folders for easier location
4. Sender-Based Search: Search by sender when subject unknown

Prevention:

• Train users on Proton search capabilities and limitations
• Establish organizational conventions for email labeling
• Provide search tips and best practices documentation
• Set expectations about search differences from Gmail

Training and User Adoption

Training Program Structure

Pre-Migration Training (1 week before user migration):

Session 1: Proton Overview (30 minutes)

• Why the organization is migrating to Proton
• Privacy and security benefits
• Overview of Proton services (Mail, Calendar, Drive, Pass, VPN)
• Timeline and support resources

Session 2: Hands-On Email Training (45 minutes)

• Accessing Proton Mail web interface
• Composing and sending emails
• Organizing with folders and labels
• Using search effectively
• Configuring settings and preferences

Session 3: Mobile and Desktop Setup (30 minutes)

• Installing Proton Mail mobile apps
• Configuring Proton Bridge for desktop clients
• Syncing calendars and contacts
• Troubleshooting common issues

Post-Migration Training (1 week after user migration):

Session 4: Advanced Features (45 minutes)

• Password-protected and expiring emails
• Proton Scribe AI writing assistant
• Proton Calendar sharing and scheduling
• Proton Drive file sharing
• Proton Pass password management

Training Materials:

• Quick start guide (PDF, 2-3 pages)
• Video tutorials (5-10 minutes each)
• FAQ document addressing common questions
• Troubleshooting guide with solutions
• Comparison chart: Gmail vs. Proton features

User Support Resources

Support Channels:

1. Help Desk: Dedicated email or ticketing system for migration questions
2. Office Hours: Scheduled times when IT staff available for in-person help
3. Peer Mentors: Designated power users in each department
4. Documentation Portal: Centralized location for guides and resources
5. Chat Support: Real-time assistance for urgent issues

Common User Questions:

Q: How do I access my Proton email? A: Access Proton Mail at mail.proton.me using your new Proton email address and password. Mobile apps available for iOS and Android.

Q: Can I use Outlook or Apple Mail with Proton? A: Yes, install Proton Bridge on your computer to use desktop email clients while maintaining encryption.

Q: Where are my Gmail labels? A: Gmail labels imported as Proton labels. Check the Labels section in left sidebar to find them.

Q: How do I share my calendar with colleagues? A: In Proton Calendar, click the three dots next to calendar name, select "Share," and enter colleague email addresses.

Q: Can I still access my old Gmail? A: Yes, your Gmail account remains active unless you close it. We recommend maintaining access for 30-60 days during transition.

Q: How do I send large files? A: Use Proton Drive to upload files and share links. Proton Mail limits attachments to 25MB outgoing, 50MB incoming.

Q: What happened to my Google Drive files? A: Google Drive files remain in your Google account. Export important files and upload to Proton Drive or maintain Google account for Drive access.

Q: How do I set up my email signature? A: Go to Settings → All settings → Identity and addresses → Edit signature.

Cost Considerations

Pricing Comparison

Google Workspace Business Plans:

• Business Starter: $7/user/month (30GB pooled storage)
• Business Standard: $14/user/month (2TB pooled storage)
• Business Plus: $22/user/month (5TB pooled storage)

Proton Business Plans:

• Mail Essentials: $6.99/user/month (15GB storage)
• Mail Professional: $9.99/user/month (50GB storage)
• Business Suite: $12.99/user/month (1TB storage, includes Drive, Pass, VPN)

Total Cost Analysis (100-user organization):

Google Workspace Business Standard:

• Monthly: $1,400
• Annual: $16,800
• Includes: Email, Drive, Docs, Sheets, Slides, Meet, Chat

Proton Business Suite:

• Monthly: $1,299
• Annual: $15,588
• Includes: Email, Calendar, Drive, Pass (password manager), VPN

Additional Proton Value:

• Integrated VPN (comparable standalone: $5-10/user/month = $6,000-12,000/year)
• Password manager (comparable standalone: $3-5/user/month = $3,600-6,000/year)
• Enhanced privacy and security (difficult to quantify but valuable)

Effective Cost Comparison: When accounting for integrated VPN and password manager that organizations would otherwise purchase separately, Proton Business Suite provides comparable or better value than Google Workspace for privacy-conscious organizations.

Migration Cost Factors

One-Time Migration Costs:

• IT staff time for planning and execution: 40-80 hours
• Third-party migration tools (if used): $50-200 per user
• Training development and delivery: 20-40 hours
• Documentation creation: 10-20 hours
• Pilot testing and validation: 20-40 hours

Ongoing Cost Considerations:

• Potential productivity loss during transition: 2-4 hours per user
• Additional support burden first 30 days: 10-20% increase
• Training for new employees: 1-2 hours per employee
• Integration replacement or workarounds: Varies by organization

Cost Mitigation Strategies:

1. Leverage Proton's Easy Switch tool to minimize manual migration time
2. Conduct thorough pilot testing to identify issues before full rollout
3. Create comprehensive documentation reducing support burden
4. Train power users to provide peer support
5. Phase migration to spread costs over multiple months

Compliance and Legal Considerations

Data Protection and Privacy

GDPR Compliance: Proton's Swiss jurisdiction and zero-access architecture provide strong GDPR compliance foundation:

• Data minimization through encryption preventing provider access
• User rights (access, deletion, portability) supported through account controls
• Data processing agreements available for business customers
• Transparent privacy policies and data handling practices

HIPAA Considerations: Healthcare organizations should note:

• Proton's encryption supports HIPAA technical safeguards
• Business Associate Agreements available for Business Suite customers
• Organizations must implement additional administrative and physical safeguards
• Audit trail requirements may need supplementary solutions

Data Residency:

• Proton stores all data in Switzerland
• Swiss Federal Act on Data Protection provides strong privacy protections
• Not subject to US CLOUD Act or EU data retention directives
• Beneficial for organizations with data sovereignty requirements

Email Retention and eDiscovery

Retention Capabilities:

• Proton does not offer built-in email archival comparable to Google Vault
• Organizations with retention requirements should implement third-party archival
• Email export capabilities support manual archival processes
• Consider legal hold requirements before migration

eDiscovery Limitations:

• Proton's encryption prevents provider-side search and discovery
• Organizations must maintain decryption keys for legal discovery
• Consider implementing separate archival system for litigation readiness
• Document procedures for responding to legal hold requests

Recommended Approach for Regulated Industries:

1. Implement third-party email archival solution
2. Configure automatic archival of all organizational emails
3. Maintain searchable archive for compliance and discovery
4. Document retention policies and procedures
5. Test discovery processes before completing migration

Alternative Approaches

Hybrid Email Strategy

Some organizations implement hybrid approaches maintaining both platforms for specific purposes:

Use Case 1: Department-Specific Migration

• Migrate privacy-sensitive departments to Proton (legal, HR, finance)
• Maintain Google Workspace for departments requiring extensive collaboration
• Implement email forwarding between platforms as needed

Use Case 2: Executive Privacy

• Migrate executive communications to Proton for enhanced privacy
• Maintain Google Workspace for general organizational use
• Provides privacy benefits without full organizational disruption

Use Case 3: Gradual Transition

• Migrate new employees to Proton
• Maintain existing employees on Google Workspace
• Gradually shift organization over 12-24 months
• Reduces immediate disruption and spreads costs

Hybrid Approach Considerations:

• Increases administrative complexity managing two platforms
• Requires clear policies about which platform for which purposes
• May create user confusion about email address usage
• Doubles subscription costs during transition period

Proton for Specific Use Cases

Organizations might adopt Proton for specific functions while maintaining Google Workspace:

Sensitive Communications:

• Use Proton for confidential client communications
• Maintain Google Workspace for internal collaboration
• Provides privacy benefits for specific needs

Executive Protection:

• Provide Proton accounts to executives and board members
• Protects high-value communications from data breaches
• Maintains Google Workspace for operational efficiency

Compliance Requirements:

• Use Proton for communications subject to strict privacy regulations
• Maintain Google Workspace for general business use
• Addresses specific compliance needs without full migration

Conclusion

Migrating from Google Workspace to Proton represents a strategic decision prioritizing data privacy and security over feature breadth and collaboration integration. Organizations successfully completing this migration recognize the transition extends beyond technical email transfer to encompass organizational culture, workflow adaptation, and long-term operational changes.

Key Success Factors:

1. Thorough Planning: Comprehensive assessment of current environment and realistic timeline development
2. Pilot Testing: Small-scale migration identifying issues before full deployment
3. User Communication: Clear explanation of reasons, benefits, and changes
4. Comprehensive Training: Multiple training sessions and ongoing support resources
5. Phased Approach: Gradual migration reducing disruption and enabling learning
6. Realistic Expectations: Acknowledging feature differences and workflow changes

When Proton Migration Makes Sense:

• Organizations prioritizing data privacy and end-to-end encryption
• Industries with strict data protection requirements (legal, healthcare, finance)
• Organizations handling sensitive client communications
• Companies seeking independence from big tech platforms
• Businesses with data sovereignty requirements

When to Reconsider:

• Heavy dependence on Google Workspace collaboration features
• Extensive third-party integrations critical to operations
• Limited IT resources for migration support
• Users requiring advanced email features and convenience
• Organizations without strong privacy requirements

The migration process typically requires 4-12 weeks depending on organization size, with ongoing adaptation continuing for several months as users adjust to new workflows. Organizations investing in proper planning, training, and support can successfully transition to Proton while maintaining business continuity and gaining significant privacy and security benefits.

For organizations proceeding with migration, the privacy and security advantages of Proton's zero-access architecture provide genuine protection for sensitive communications, making the investment in migration planning and execution worthwhile for privacy-conscious organizations.

FAQ

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Primary references (verified 2026-02-16):

• Proton for Business
• Proton Easy Switch
• Google Workspace Admin Help